The home delivery service is a perennial bee in my bonnet. I really like Figleaves, which will deliver directly to a local post office with no 50p pick-up fee - I wish more companies would do this.

(Incidentally, we use Virgin Wines - the customer service is very good, the prices are good enough that we're trying many more wines than when I stuck by my £4.99 grocery shelf limit, and they do great money-off deals.)