Is there such a thing as a reliable courier?

[ramtops]

We had to pull one of our web servers out of the rack at the back end of last week. In theory, it should have arrived back here on Tuesday, and been back in the rack on Thursday.

In reality, it is still stuck somewhere in the maws of ANC / FedEx ...

First off, FedEx phoned on Tuesday to say they had been to collect it from Docklands, but they had taken the name of the company down wrong, and so couldn't find it. We told them the right company.

The returned to Marsh Wall and collected it that afternoon. We waited patiently for it to arrive on Wednesday. Did it? Did it buggery. The twats tried to deliver it to our ISP in St Neots (who ordered the collection). They rejected it, and told them, literally and figuratively I imagine, where to take it.

Today, we waited. And waited. And got quite vexed and chased it up, to discovered that this useless bunch of wankers had somehow mis-routed it, and the bloody server is now in *Belfast*. They promise a pre midday tomorrow, but I'm not holding my breath.

Comments

[blackberry44.livejournal.com]

Yes, there are reliable couriers, my husband is one, but you get what you pay for. My husband just does door-to-door deliveries and charges 65pence per mile. I imagine Fed-Ex and similar, who deal with tens of thousands of parcels a day are prolly a lot cheaper.

First off, FedEx phoned on Tuesday to say they had been to collect it from Docklands, but they had taken the name of the company down wrong, and so couldn't find it. We told them the right company.

See, my husband would have telephoned as soon as he found out the company name was wrong and gone to get it straight away, but he doesn't have another 50 deliveries to deal with.

As for the rest of it...........the mind boggles.

I hope you're not just meekly going to pay their charges? They should be paying *you* compensation.

I'm sure it's somebody's nth law...

[marko-carter.livejournal.com]

The reliability of the courier(s) is inversely proportional to the importance of the package.

If I order an optical mouse it gets here next day, the last time I had a disk fail on our Exchange server I ordered it and it was shipped to the US (I'm in Cheshire). I managed to order a replacement and have it here before we actually got the original.

Re: I'm sure it's somebody's nth law...

[ramtops.livejournal.com]

You're right, of course.

They've lost the bloody thing now :(

[ex-the-major316.livejournal.com]

I send things out most days every day. At the minute Parcelrite (APC) and Premier Express have both lost parcels from us costing us thousands of pounds in annoyed customers and lost productivity. (I spent most of yesterday fighting with the people from APC that if you've had it in a depo for a week and still can't find it it counts as lost).

However we have sent hundreds of parcels with them all of which have turned up on time with out any problems.

Everyone has a bad day and considering the amount that goes through them as long as they can repair the damage of a lost item and compensate according I guess we have to grin and bare it.

Oh - TNT though very expensive are usually fantastic. We've not had a mistake with them for six months or so now.